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 Post subject: Fedex "New" Rules
PostPosted: Nov Tue 14, 2017 12:58 am 
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Joined: Jan Thu 01, 1970 1:00 am
Posts: 16742
Location: Albuquerque, NM 87123
Just got back from Fedex, and had another go-around with them. They have a new old policy of asking customers what they are shipping; not a problem with me as I don't ship drugs, incendiaries or WMD. Two guys were there and one of them starts turning my box over and over, testing for any movement. Again, not a problem, as I box well, and this box was double-boxed (24x24x24, inner box 18x18x16).
The guy at the counter says there a hole in the box (?) Sure enough, there's about a 1 1/8" slit at a corner, and he proceeds to tell me that it will be covered up this time with a patch, but from now on any holes in boxes will not be accepted. Not allowed to just tape over holes either; must be a box with NO holes or punctures whatsoever.
We have a bit of a conversation, mostly revolving around chasing customers away and losing business.
BTW, I get most of my boxes from a hospital, and I get very good condition boxes that have been used once.

So, be prepared when dealing with Fedex.


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 Post subject: Re: Fedex "New" Rules
PostPosted: Nov Tue 14, 2017 2:46 am 
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Joined: Sep Thu 14, 2006 3:27 pm
Posts: 10036
Location: Carmel, Indiana
I'm sure they have their reasons. Their not trying to make life tough for you. It's their company, their rules, so just make sure that your boxes are hole free from now on. That's all.

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 Post subject: Re: Fedex "New" Rules
PostPosted: Nov Tue 14, 2017 5:00 am 
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Joined: Jul Sun 09, 2006 3:11 am
Posts: 5067
Location: Aurora, CO
I often see reports of people trying to ship MJ out of CO to other states via Fedex. Usually dropped off at an unattended drop off box. No matter how much they wrap it or package it, there's still an odor.


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 Post subject: Re: Fedex "New" Rules
PostPosted: Nov Tue 14, 2017 5:47 am 
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Joined: Aug Thu 20, 2015 3:09 pm
Posts: 509
Location: Albion, CA, USA
On the other hand it limits their ability to claim any damage was done prior to them handling it.


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 Post subject: Re: Fedex "New" Rules
PostPosted: Nov Tue 14, 2017 6:27 am 
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Joined: Apr Sun 01, 2012 9:55 pm
Posts: 8027
Location: Seattle area, WA
I wonder what constitutes a hole? If at the corner where the box flaps fold in, they don't quite meet up, leaving a little gap, will FedEx not accept it?


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 Post subject: Re: Fedex "New" Rules
PostPosted: Nov Tue 14, 2017 11:49 am 
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Joined: Apr Fri 03, 2009 10:32 am
Posts: 2849
Location: Westhampton, New York
Sounds as if you may have encountered a new employee in training. A bit too overzealous.

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 Post subject: Re: Fedex "New" Rules
PostPosted: Nov Wed 15, 2017 12:21 am 
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Joined: Jan Thu 01, 1970 1:00 am
Posts: 9361
Location: Toledo, Ohio
Good thing I don't deal with Fedex. Anytime I have shipped something with them the box arrives looking like it went thru WW2. Thankfully only 1 item I shipped using them was damaged.

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KE8GMW
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 Post subject: Re: Fedex "New" Rules
PostPosted: Nov Wed 15, 2017 1:18 am 
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Joined: Jan Thu 01, 1970 1:00 am
Posts: 31178
Location: Maryland 20709, USA
Johnnysan wrote:
...from now on any holes in boxes will not be accepted. Not allowed to just tape over holes either; must be a box with NO holes or punctures whatsoever.
The reason seems pretty obvious...

If the shipper is really shipping contraband and it's discovered, any breach in the packaging gives him plausible deniability. He can claim the bad stuff was put in the box after he sent it.

- Leigh

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 Post subject: Re: Fedex "New" Rules
PostPosted: Nov Wed 15, 2017 2:01 am 
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Joined: Mar Fri 28, 2008 2:49 pm
Posts: 1226
Location: Phoenix, AZ 85085
Well I ship wheels every week via FedEx and my boxes always have two big hand holes in them for picking up the box. Hasn't been a problem yet.
Alan


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 Post subject: Re: Fedex "New" Rules
PostPosted: Nov Wed 15, 2017 2:07 am 
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Joined: Jan Thu 01, 1970 1:00 am
Posts: 21078
Location: Haledon, NJ, usa
Automated equipment can easily get caught or hung-up on a hole or cut or whatever...

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 Post subject: Re: Fedex "New" Rules
PostPosted: Nov Wed 15, 2017 4:12 am 
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Joined: Mar Tue 04, 2014 3:29 am
Posts: 1990
Location: Long Beach, CA 90808
SOP for the big 3 shippers (FX, UPS, USPS) is that they require you to use a new box for shipping. It's been like that forever, just something that is not always enforced at the counter.

YMMV

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